Personal Information We Collect and How We Use It
We use your personal information to fulfil your order including to take payment, to contact you regarding your order, replying to any queries you have regarding to your order or our website. We will contact you with relevant marketing information providing you have given your consent to do so. From time to time we also may contact you with important changes to business information which may affect our service. We do not store or have access to any debit or credit card details.
Ways to control and correct your personal information
We respect your right to access, correct and delete your personal information as required by applicable law. We also take steps to ensure that the personal information we collect is accurate and up to date.
- You can update your details any time by logging in to your account.
- You have the right to know what personal information we maintain about you.
- On request we can provide you with a copy of your personal information.
- If your personal information is incorrect or incomplete, you have the right to ask up to update it.
- You have the right to object to our processing of your personal information.
- You have the right to ask us to delete all personal information.
Should you choose to have your name and personal data removed from our database all together, you can do so by leaving a message on the contact page of our website or sending an email to firstname.lastname@example.org or writing to us at Jewel First Limited, 5 Victoria Avenue, Bishop Auckland, Co Durham DL14 7JH. Please note it can take up to 30 calendar days for your data to be removed from our system.
How we might share your personal information
We will only share your personal information with third parties where there is a legitimate business need to process your order. We only disclose what is directly relevant and necessary to accomplish the specified purpose. We will never sell, rent or otherwise disclose your personal information to third parties for their marketing or advertising purposed without your full consent.
Third Party Links
Here at Jewel First we use third party service providers to help administer certain activities on our behalf. We may share Personal Information about you with such third party service providers. This information will only be to the extent necessary for the sole purpose of enabling them to perform services on our behalf. These services include fulfilling orders, shipping orders and processing card payments.
Please see our list of third party companies along with the links to their privacy pages and their terms and conditions
How long we keep your personal information
We retain your personal information for a minimum of 7 years to comply with our legal obligations.
What are cookies?
How do we protect your personal information
All personal information transferred via SSL (HTTPS) connection which ensures that all data passed between the web server and user’s browsers remain private.
Access to your personal data is password-protected, and sensitive data such as your address is secured to ensure it is protected.
We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
Who do I contact if I have a complaint?
Please go to the Contact Us section of the website or send us an email to email@example.com. If you wish you can speak to a member of our customer service team, please call 01388 747218.
For European Commission Dispute Resolution – please visit ODR
Copyright and Trademarks
All Site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Site are the copyright of Jewel First Ltd and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.
All brand names, product names and titles used in the Site are trademarks or trade names of their respective holders. No permission is given in respect of the use of any of these names or titles and moreover any such use may constitute an infringement of the holders' rights.